Do I really get eMAR, the staff app, assessments, and all features on Starter?−
Yes. Every plan includes the full platform — Visits & Roster, Medication Management, Staff App, Client Records & Care Plans, Digital Assessments, Daily Care Logs, Digital Forms, Staff Management & Compliance, Staff Policy Reading Evidencing, Mobile Clock In/Out, Compliance Monitoring, the Family App, CRM & Enquiry Management, Local Authority Compatibility Tools, Docusign, and the complete Policy Library. We don't believe safe care should be locked behind a higher price tier.
What counts as a "client"?+
A client is anyone with a live care package who is currently receiving or scheduled to receive care. Discharged or archived clients do not count towards your plan limit. You're never paying for clients you're not serving.
How do staff limits work?+
Each plan includes a staff allowance — Starter up to 5, Growth up to 15, Professional up to 40, and Enterprise unlimited. This covers carers, managers, coordinators, and admin users. Staff limits scale with clients so the ratio stays practical as your service grows.
Are the 500+ policies really included with automatic updates?+
Yes. All 500+ policy and procedure templates are included in every Care Daily plan at no additional charge. Templates cover all care settings and are maintained by our in-house compliance team to reflect current UK legislation and best practice. Updates are pushed automatically to your library as they are released.
How does this compare to buying policies and care software separately?+
Buying standalone care management software and a separate policy library typically costs between £400 and £800 per month before any add-ons. Care Daily combines both — plus HR, recruitment, training, invoicing, messaging, and timesheets — in a single subscription starting from £79/month.
What happens when I outgrow my plan?+
Upgrade any time and we'll credit unused time on your current plan. Your data, settings, and configuration carry over seamlessly. Downgrade at your next billing cycle if needed. No penalties, no hassle.
Is there a minimum contract or setup fee?+
No setup fees and no minimum commitment on monthly plans — cancel any time. Annual plans are billed yearly at a discounted rate and can be cancelled at renewal. All plans start with a 14-day free trial, no credit card required.